Return Policy

Puff City Return Policy and Warranty

Devices and Hardware:

Customers may return defective devices or hardware within 30 days of delivery. This warranty covers only manufacturer defects and does not include cosmetic damage, self-inflicted damage, or misuse. Products that are scratched, dented, or show signs of wear and tear will not be accepted. After the 30-day period, please reach out to the product’s manufacturer for assistance.

E-Liquids/Juices:

All e-liquid and juice sales are final. Returns or exchanges are not accepted.

Disposables:

All disposable products are final sale, and we do not accept returns or exchanges.

Glass Products and Water Pipes:

Claims for damaged or broken glass must be made within 48 hours of delivery. Any claims submitted after this period will not be accepted. Each case is reviewed individually.

Kratom Products (Including 7-Hydroxy):

Returns or exchanges are only accepted for unopened and sealed kratom products, including 7-Hydroxy. Opened or tampered packages will not be eligible for return.

Return Process:

Once a return request is submitted, our Customer Service Team will assess the claim and determine the resolution. If the product is deemed defective, we will offer a replacement. If a replacement is unavailable, store credit may be issued.

We strive to provide the best customer experience. Happy shopping!